[tor-bugs] #10890 [Tor Support]: Redirect âget bridgesâ messages automatically

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#10890: Redirect âget bridgesâ messages automatically
-------------------------+-----------------------
 Reporter:  lunar        |          Owner:  lunar
     Type:  task         |         Status:  new
 Priority:  normal       |      Milestone:
Component:  Tor Support  |        Version:
 Keywords:               |  Actual Points:
Parent ID:               |         Points:
-------------------------+-----------------------
 Users keep sending messages with âget bridgesâ to the help desk instead of
 sending them to BridgeDB. It's painful.

 It would be best to automatically detect such emails and bounce them to
 BridgeDB without human intervention.

 âScripâ will need to be written in RT. Interesting bits of the
 documentation:
 http://requesttracker.wikia.com/wiki/WriteCustomAction
 http://requesttracker.wikia.com/wiki/ReplyBasedUponContent
 http://requesttracker.wikia.com/wiki/SendEmailAction

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10890>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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