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Re: [tor-bugs] #3478 [Torouter]: A general support plan for the Torouter

#3478: A general support plan for the Torouter
-------------------------+--------------------------------------------------
    Reporter:  ioerror   |       Owner:  ioerror
        Type:  task      |      Status:  closed 
    Priority:  normal    |   Milestone:         
   Component:  Torouter  |     Version:         
  Resolution:  fixed     |    Keywords:         
      Parent:            |      Points:         
Actualpoints:            |  
-------------------------+--------------------------------------------------
Changes (by ioerror):

  * status:  new => closed
  * resolution:  => fixed


Comment:

 We will setup an email address for the Torouter users we send a device. It
 will be a mailing list that is unrelated to other Tor mailing lists.

 Users with questions about the Torouter will be welcome on this list as
 will all other people. The list will be created entirely for the Torouter
 users benefit.

 All other support may happen via IRC and private email is discouraged.

 If the hardware breaks, we'd like the user to send it back to us but
 otherwise the devices are generally unsupported from a user technical
 support point of view.

 We assume that selected users will be technically able to make the router
 do new things and if they choose to do so, they'll be responsible for
 unbreaking their own device.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/3478#comment:1>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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