Re: [tor-bugs] #12440 [Tor Launcher]: Tell users that "Tor unexpectedly exited" is not so bad.

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#12440: Tell users that "Tor unexpectedly exited" is not so bad.
------------------------------+-----------------------------------
     Reporter:  mttp          |      Owner:  brade
         Type:  defect        |     Status:  new
     Priority:  normal        |  Milestone:
    Component:  Tor Launcher  |    Version:
   Resolution:                |   Keywords:  tbb-helpdesk-frequent
Actual Points:                |  Parent ID:
       Points:                |
------------------------------+-----------------------------------

Comment (by mttp):

 Replying to [comment:2 lunar]:
 > I believe the Tor Project should aim at producing reliable software in
 which we can trust. Tor should never âunexpectedly exitsâ unless on flacky
 hardware or if the user kills the process manually. There is a bug and
 what we are missing now is a way to understand it and fix it.
 >

 Yes, of course the underlying bug should be fixed. That is a different
 issue though.

 > As a power user, a âTry againâ button is likely to make me loose all
 confidence in the software at hand:

 A button was not what I had in mind, just a longer string. During the time
 while we are waiting for the bug to be identified and fixed, users should
 be informed that there is a step they can take on their own before they
 contact the help desk.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/12440#comment:3>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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