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[tor-bugs] #13647 [Tor Browser]: Extra info in log



#13647: Extra info in log
-------------------------+--------------------------
 Reporter:  Envite       |          Owner:  tbb-team
     Type:  defect       |         Status:  new
 Priority:  normal       |      Milestone:
Component:  Tor Browser  |        Version:
 Keywords:               |  Actual Points:
Parent ID:               |         Points:
-------------------------+--------------------------
 Sometimes the Help Desk receives messages consisting only in a log, like
 this one:

 {{{
 17/10/2014 16:47:59.105 [NOTICE] DisableNetwork is set. Tor will not
 make or accept non-control network connections. Shutting down all
 existing connections.
 17/10/2014 16:47:59.105 [NOTICE] Pluggable transport proxy (fte exec
 Tor\PluggableTransports\fteproxy --managed) does not provide any
 needed transports and will not be launched.
 17/10/2014 16:47:59.105 [NOTICE] Pluggable transport proxy (flashproxy
 exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
 does not provide any needed transports and will not be launched.
 17/10/2014 16:47:59.105 [NOTICE] Opening Socks listener on 127.0.0.1:9150
 17/10/2014 16:47:59.105 [NOTICE] Pluggable transport proxy (fte exec
 Tor\PluggableTransports\fteproxy --managed) does not provide any
 needed transports and will not be launched.
 17/10/2014 16:47:59.105 [NOTICE] Pluggable transport proxy (flashproxy
 exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
 does not provide any needed transports and will not be launched.
 17/10/2014 16:48:01.390 [NOTICE] Bootstrapped 5%: Connecting to
 directory server.
 17/10/2014 16:48:01.470 [NOTICE] Bootstrapped 10%: Finishing handshake
 with directory server.
 17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (fte exec
 Tor\PluggableTransports\fteproxy --managed) does not provide any
 needed transports and will not be launched.
 17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (flashproxy
 exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
 does not provide any needed transports and will not be launched.
 17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (fte exec
 Tor\PluggableTransports\fteproxy --managed) does not provide any
 needed transports and will not be launched.
 17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (flashproxy
 exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
 does not provide any needed transports and will not be launched.
 17/10/2014 16:48:08.491 [NOTICE] Pluggable transport proxy (fte exec
 Tor\PluggableTransports\fteproxy --managed) does not provide any
 needed transports and will not be launched.
 17/10/2014 16:48:08.492 [NOTICE] Pluggable transport proxy (flashproxy
 exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
 does not provide any needed transports and will not be launched.
 17/10/2014 16:48:08.492 [NOTICE] Pluggable transport proxy (fte exec
 Tor\PluggableTransports\fteproxy --managed) does not provide any
 needed transports and will not be launched.
 17/10/2014 16:48:08.492 [NOTICE] Pluggable transport proxy (flashproxy
 exec Tor\PluggableTransports\flashproxy-client --register :0 :9000)
 does not provide any needed transports and will not be launched.
 17/10/2014 16:48:22.339 [WARN] Proxy Client: unable to connect to
 [DELETED] ("TTL expired")
 17/10/2014 16:48:22.415 [WARN] Proxy Client: unable to connect to
 [DELETED] ("TTL expired")
 17/10/2014 16:49:27.319 [NOTICE] Bootstrapped 15%: Establishing an
 encrypted directory connection.
 17/10/2014 16:49:38.750 [NOTICE] Bootstrapped 20%: Asking for
 networkstatus consensus.
 17/10/2014 16:49:43.518 [NOTICE] Bootstrapped 25%: Loading
 networkstatus consensus.
 }}}

 Really, this is ALL the e-mail we received (no extra info even in message
 headers) for this case. And this happens quite frequently.

 In order to better help those users and avoid round-trip e-mail checking
 for OS and language, it would be great if it is possible to include in
 standard log output for Tor Browser info about the exact Tor Browser
 Bundle being used. The exact TBB package downloaded informs us about the
 language used for Tor Browser (so we know which language should use to
 contact the user), the OS and the TBB version.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/13647>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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