[tor-bugs] #4068 [Tor Support]: Set up a Tor support system

["Tor Bug Tracker & Wiki" <torproject-admin@xxxxxxxxxxxxxx>]

#4068: Set up a Tor support system
-------------------------+--------------------------------------------------
 Reporter:  runa         |          Owner:  runa
     Type:  task         |         Status:  new 
 Priority:  normal       |      Milestone:      
Component:  Tor Support  |        Version:      
 Keywords:               |         Parent:      
   Points:               |   Actualpoints:      
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 We need to set up a Tor support system to better handle support requests
 from users.

 Step one is to find a ticket system to track help requests. I'm thinking
 RT at this point, but will look around and see if there are any good
 alternatives out there.

 At some point we will also want to get more people on board, figure out
 what kind of SLA we can provide, how to charge for priority support per
 incident, and how to map a payment to a support request.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/4068>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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