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Re: [tor-bugs] #10534 [TorBrowserButton]: Let's not advertise help desk emails directly

#10534: Let's not advertise help desk emails directly
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     Reporter:  lunar             |      Owner:  mikeperry
         Type:  defect            |     Status:  new
     Priority:  major             |  Milestone:
    Component:  TorBrowserButton  |    Version:
   Resolution:                    |   Keywords:  tbb-usability, tbb-easy
Actual Points:                    |  Parent ID:
       Points:                    |
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Comment (by Envite):

 Similarly to what Lunar addressed in comment 6:

 Why not to delete Help Desk address:

 On the first side, I think on a moment about users from places where t.p.o
 is blocked. These users may have downloaded from one of our many mirrors,
 but if they have not managed to have TBB working and their help page is in
 t.p.o they will never reach any help. Not the FAQ page (they can not
 connect it from place, nor from Tor) nor the Help Desk (they never saw our
 e-mail address).

 On the second side, it is more honest to users (in my HPOV) if we make
 something along the lines of putting up the FAQ, **maintaining it
 properly**, and advertising both the FAQ and the e-mail address in TBB.
 Make the FAQ URL appear higher and bigger that the email addresses (we
 need all the addresses per language, or at least the help address
 belonging to the language the user downloaded, and not only the english-
 general queue).

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10534#comment:12>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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