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Re: [tor-bugs] #3932 [Company]: Create new address for GetTor second level support
#3932: Create new address for GetTor second level support
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Reporter: ioerror | Owner: phobos
Type: task | Status: new
Priority: major | Milestone:
Component: Company | Version:
Keywords: | Parent:
Points: | Actualpoints:
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Comment(by runa):
Replying to [comment:4 arma]:
> It does look related. Thanks.
>
> I think it is silly to say that we must point all the gettor users to
tor-assistants until we have a plan for how to charge for people who want
support.
>
> We should have a mail address for people who are failing to use gettor
correctly. It's just a coincidence that we picked tor-assistants. Should
we pick gettor-help, and then ask somebody to make it so the mails stop
bouncing? Or should we pick execdir? I think an interim solution if we
can't set up a new address is to remove the reference to tor-assistants
from the gettor mails.
>
> Even once support@torproject exists, we may well want to keep pointing
people who need help with gettor to gettor-help, since it means the mails
come with context.
A lot of people email us because they have a problem with Tor, which is
unrelated to GetTor. I think we should just set up support@ now and point
everything there. Another thing we'll need to figure out is who will
respond to emails on support@.
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/3932#comment:5>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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