Re: [tor-relays] Old question

[Qimam Fellowship <qimam.tor@xxxxxxxxx>]

These responses were automatic.  We didn't mention anything about video call.

We understand we maybe emailed to a wrong address regarding our issue but why are you purposely making things more complicated for us?

Please tell us where we can ask about our issue? Should we open a new issue on Github? maybe you can ask Gus to check his mailbox manually

On Thu, Dec 16, 2021 at 10:01 AM Georg Koppen <gk@xxxxxxxxxxxxxx> wrote:

Qimam Fellowship:
> What does that mean got blocked? How can we fix it?

Talking to us (Gus in this case) is a right step in that direction.

> We emailed to gus@xxxxxxxxxxxxxx and got automatic responses about video
> calls. How can we talk to a live person about our issue?

Those were no automatic responses. Gus send them and he is pretty much a
live person as any of us. I've met him in real life before the pandemic
for whatever that's worth.

So, again, hopping on that video call and talking to us is the right and
only way forward.

Hope this helps,
Georg

> On Thu, Dec 16, 2021 at 8:16 AM Georg Koppen <gk@xxxxxxxxxxxxxx> wrote:
>
>> Qimam Fellowship:
>>> Hello, the Torproject. We launched relays and bridges 3 days ago, today
>> we
>>> received a few emails from noreply@xxxxxxxxxxxxxx saying that our relays
>>> are down. Your metrics website says our relays are offline, but in fact
>> our
>>> VPS are online and tor daemon is running. The status of our bridges is
>>> displayed as online.
>>> We attached tor daemon log from one of our relays and list of our relays
>>> and bridges fingerprint.
>>> Is this an error on your metrics website and Tor Weather bot or we
>>> misconfigured something?
>>
>> Neither. Your relays got blocked for the time being and Gus reached out
>> to you to get that sorted out. Please follow-up with him and keep the
>> bad-relays@ list in Cc where the related conversation started.
>>
>> Georg
>> _______________________________________________
>> tor-relays mailing list
>> tor-relays@xxxxxxxxxxxxxxxxxxxx
>> https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays
>>
>
>
> _______________________________________________
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> https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays

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