[tor-bugs] #10894 [Tor Launcher]: Please make it clearer that help desk is not a bridge autoresponder

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#10894: Please make it clearer that help desk is not a bridge autoresponder
--------------------------+-----------------------
 Reporter:  lunar         |          Owner:  brade
     Type:  defect        |         Status:  new
 Priority:  normal        |      Milestone:
Component:  Tor Launcher  |        Version:
 Keywords:                |  Actual Points:
Parent ID:                |         Points:
--------------------------+-----------------------
 Hi!

 The current âBridge Relay Helpâ screen puts a terrible load on the support
 as it is.
 There is currently no layering and it confuses users.

 We see many messages with a body of âget bridgesâ sent to the help desk
 instead of BridgeDB.

 Would it be possible to better frame the three options? An idea could be:

 {{{
 If you are unable to connect to the Tor network, [â] Here are three way
 you can learn
 bridge addresses:

 1. Through the web
 ------------------

 Use a web browser to visit [â]

 2. Through the email autoresponder
 ----------------------------------

 Send a mail to bridges@xxxxxxxxxxxxxxxxxxxxxx [â]

 3. Through the help desk
 ------------------------

 Politely ask bridges by mailing help@xxxxxxxxxxxxxxxxxx Please be nice,
 this will
 take human efforts here.
 }}}

 Or something like thatâ

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10894>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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