[tor-bugs] #10534 [TorBrowserButton]: Let's not advertise help desk emails directly

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#10534: Let's not advertise help desk emails directly
------------------------------+---------------------------
 Reporter:  lunar             |          Owner:  mikeperry
     Type:  defect            |         Status:  new
 Priority:  normal            |      Milestone:
Component:  TorBrowserButton  |        Version:
 Keywords:                    |  Actual Points:
Parent ID:                    |         Points:
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 Tor Browser 3.5 now advertises support help desk emails more prominently.
 While showing our users how to get help is a great idea, giving them an
 help desk address directly puts a severe load on the support assistants
 that could partially be avoided.

 I think we should rather point them to a web page with the following:

  * List of Tor Browser known issues.
  * Frequently Asked Questions related to Tor Browser
  * Frequently Asked Questions related to Tor
  * The help desk emails

 That list can be refined over time.

 The ticket should probably be split in multiple things, as it concerns Tor
 Browser release management (for the list of known issues) and the website.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10534>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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