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Re: [tor-bugs] #20843 [User Experience]: Tor Browser: How do we help users to use higher security?
#20843: Tor Browser: How do we help users to use higher security?
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Reporter: arthuredelstein | Owner:
Type: defect | Status: new
Priority: Medium | Milestone:
Component: User Experience | Version:
Severity: Normal | Resolution:
Keywords: | Actual Points:
Parent ID: | Points:
Reviewer: | Sponsor:
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Comment (by ninavizz):
Howdy—as a longtime UX'er (who's had a lot of experience with both actual
design and with users in research efforts), many of the Tor browser's
usability issues feel pretty easily obvious and resolvable. I don't feel
that many would require testing to be improved upon from how things are
today. I'm a novice to security tech, and don't code (or plan to ever
learn how to code) — and almost all "how to" things about Tor are written
and visually/cognitively presented in what reads as techie jibberish, to
me. The website is also somewhat painful to make sense of.
I realize the above sounds rude and potentially arrogant. It's said only
to be completely honest, and as a big believer in a product I want more
folks worldwide to have greater cognitive access to.
I put together some wireframes to articulate issues I've observed as the
most show-stopping for me, as a new user of the Tor browser.
https://drive.google.com/open?id=0BzRaXGZ006aoWHJLd0hBT3IyRUE
My $.02 :)
Happy to help as much as I'm able to!
Longer term, I'd also recommend a design director as a permanent staff
hire of the Tor project. For UX stuff on the browser, organizing and
executing user research projects (qualitative studies and in-person
testing are essential), and shaping user-facing advocacy/education
materials, a full-time lead of volunteer contributing designers and
writers, and someone to shape best practices for managing design within
the Tor community, seems like a missing piece that could make a big
difference. Shorter-term, potentially coordinating with some of the UX'ers
at Mozilla for bi-weekly reviews of user-facing product tweaks/additions?
I'd be happy to make some introductions, if that'd help.
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/20843#comment:5>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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