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Re: [tor-bugs] #11199 [Tor Launcher]: Improve Tor Launcher's behavior if tor exits

#11199: Improve Tor Launcher's behavior if tor exits
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     Reporter:  mcs           |      Owner:  mcs
         Type:  defect        |     Status:  closed
     Priority:  normal        |  Milestone:
    Component:  Tor Launcher  |    Version:
   Resolution:  fixed         |   Keywords:  TorBrowserTeam201407
Actual Points:                |  Parent ID:
       Points:                |
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Comment (by lunar):

 Thanks for your answers.

 Replying to [comment:4 brade]:
 > The cancel/reconnect prompt is shown as a modal dialog right after tor
 exits.  It will be placed over the browser window like an error alert.
 The other screenshot shows the Network Settings dialog when tor is not
 running.  I assume that tor exiting is very rare except when the user
 intentionally kills tor.
 >
 > Regarding cancel, users know it is a "safe" option.  I am open to other
 suggestions.  Clicking cancel will leave the browser in its current state
 (tor is not running).  This will allow users to copy text or take a
 screenshot or otherwise examine their browser tabs before they restart tor
 or TBB.

 Maybe the label could be âContinue in offline modeâ or âSwitch to offline
 modeâ instead of âCancelâ, then? Because in effect, they won't be able to
 reach any sites. âCancelâ implies that the user asked the browser to
 perform some action and can back off. But in the present case, they didn't
 ask Tor to quit. :)

 > For the 2nd screenshot, I am willing to add more text if someone
 proposes it.  I'm not sure what reasons tor might be exiting; I haven't
 been able to reproduce the bug some users see when tor exits during
 startup.  We could add the following text below "Tor unexpectedly exited":
 >   To continue browsing, you will need to restart Tor.

 Maybe something like âTor unexpectedly exited. This might be because of a
 bug in Tor itself, some other program on your system, or faulty hardware.
 You are currently in offline mode: the Tor Browser is not able to reach
 any websites when Tor is not running. If the problem persists, please send
 the log messages to the support team.â

 I'm not 100% sure, but you get the idea.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/11199#comment:5>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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