Re: [tor-bugs] #11199 [Tor Launcher]: Improve Tor Launcher's behavior if tor exits

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#11199: Improve Tor Launcher's behavior if tor exits
------------------------------+----------------------------------
     Reporter:  mcs           |      Owner:  mcs
         Type:  defect        |     Status:  closed
     Priority:  normal        |  Milestone:
    Component:  Tor Launcher  |    Version:
   Resolution:  fixed         |   Keywords:  TorBrowserTeam201407
Actual Points:                |  Parent ID:
       Points:                |
------------------------------+----------------------------------

Comment (by brade):

 Replying to [comment:5 lunar]:
 > Maybe the label could be âContinue in offline modeâ or âSwitch to
 offline modeâ instead of âCancelâ, then? Because in effect, they won't be
 able to reach any sites. âCancelâ implies that the user asked the browser
 to perform some action and can back off. But in the present case, they
 didn't ask Tor to quit. :)

 I don't think it's a good idea to switch users to Firefox's offline mode
 or to use the term "offline" when not referring to that feature.  It seems
 like that could lead to a lot of support questions (some users will know
 about offline mode and some won't; those who do will try to get for
 working by unchecking "Work Offline" while those who don't will ask
 support about that feature).  If we do switch users to Firefox's offline
 mode, we would need to modify the browser so that switching in and out of
 offline mode causes the right thing to happen.  It would be a lot of
 development effort to catch all of the edge cases involved with offline
 mode.

 So, we need something else for the "Cancel" button.  We just need a way
 for people to acknowledge that tor exited if they choose not to
 reconnect/restart.  My best idea is to replace "Cancel" with "OK" or
 "Acknowledged."  For consistency, the other button would be labeled
 "Restart Tor" and it will remain the default button.


 > Maybe something like âTor unexpectedly exited. This might be because of
 a bug in Tor itself, some other program on your system, or faulty
 hardware. You are currently in offline mode: the Tor Browser is not able
 to reach any websites when Tor is not running. If the problem persists,
 please send the log messages to the support team.â
 >
 > I'm not 100% sure, but you get the idea.

 How about:
   Tor unexpectedly exited. This might be due to a bug in Tor itself,
 another program on your system, or faulty hardware. Until you restart Tor,
 the Tor Browser will not able to reach any websites. If the problem
 persists, please send a copy of your Tor Log to the support team.

 I will attach an updated screenshot.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/11199#comment:8>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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