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Re: [tor-bugs] #11657 [Development Progress]: Deploy a system to offer invitation-based text chat support to users

#11657: Deploy a system to offer invitation-based text chat support to users
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     Reporter:  karsten               |      Owner:  karsten
         Type:  project               |     Status:  closed
     Priority:  normal                |  Milestone:
    Component:  Development Progress  |    Version:
   Resolution:  fixed                 |   Keywords:  SponsorO20140515
Actual Points:                        |  Parent ID:
       Points:                        |
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Changes (by karsten):

 * status:  new => closed
 * resolution:   => fixed


Old description:

> We want to deploy a system to offer invitation-based text chat support to
> users.  This system will allow us to move support requests from
> asynchronous email to synchronous text chat whenever this promises
> quicker resolution of issues.  Current status is that
> [https://github.com/SheriefAlaa/projectpups/ Sherief implemented such a
> system] that is pending review by Lunar.  Once this review has happened,
> Colin is planning to deploy the system.  Target date for deployment is
> May 15.

New description:

 We deployed a system to offer invitation-based text chat support to users.
 This system allow us to move support requests from asynchronous email to
 synchronous text chat whenever this promises quicker resolution of issues.
 Sherief [https://gitweb.torproject.org/pups.git implemented this system],
 Lunar reviewed it, and Colin deployed it.  The system is available as of
 May 29, 2014.  A
 [https://trac.torproject.org/projects/tor/attachment/ticket/11657/pups-
 session.png screenshot of a sample session] is available.  That concludes
 this task.

--

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/11657#comment:2>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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