[tor-bugs] #30912 [Internal Services/Tor Sysadmin Team]: Investigate stunnel outage on crm-ext-01

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#30912: Investigate stunnel outage on crm-ext-01
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 Reporter:  peterh  |          Owner:  tpa
     Type:  defect  |         Status:  new
 Priority:  Medium  |      Component:  Internal Services/Tor Sysadmin Team
  Version:          |       Severity:  Normal
 Keywords:          |  Actual Points:
Parent ID:          |         Points:
 Reviewer:          |        Sponsor:
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 On 6/12, we started getting a lot of error messages from
 donate.torproject.org. Antoine took a look at it and determined that
 stunnel was the problem and restarted it and that seems to have fixed the
 problem.

 When the stunnel is down, the donations don't get queued into Redis so the
 donations don't get recorded in the CRM and receipts don't get sent. Also
 mailing list signups don't get recorded. It's very time consuming to get
 that data into the CRM from the error emails.

 We'd like to see if we can figure out what happened to cause the stunnel
 to stop working and then make it more reliable.

 I have seen very small outages in the past.

 Here's what I'm thinking we should try:
 1. Could someone turn up the logging level for stunnel on crm-ext-01 to
 info (6) and if it's not already separated out into a different syslog
 file, separate it out so it's easy to debug.
 2. Then the next time I'll get an error message about it, we can look
 through the logs and maybe that will give use some idea of what the
 problem is.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/30912>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online

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