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Re: [tor-bugs] #18947 [Applications/Tor Browser]: 6.0a5 is not starting on OS X if put into /Applications

#18947: 6.0a5 is not starting on OS X if put into /Applications
--------------------------------------+-----------------------------------
 Reporter:  gk                        |          Owner:  mcs
     Type:  defect                    |         Status:  needs_information
 Priority:  Very High                 |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Critical                  |     Resolution:
 Keywords:  TorBrowserTeam201605      |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
--------------------------------------+-----------------------------------

Comment (by mcs):

 As we discussed during the Tor Browser dev meeting this past Monday, it
 would be good to give users a better idea what went wrong. The real
 solution is for Tor Launcher to capture stderr, but that is not easy to
 implement. But it would be easy to display a different error message when
 it appears that tor never fully started (i.e., when Tor Launcher is unable
 to establish a control port connection before tor exits). The current
 message that is displayed by Tor Launcher when it detects that tor has
 exited looks like this:
   Tor unexpectedly exited. This might be due to a bug in Tor itself,
 another program on your system, or faulty hardware. Until you restart Tor,
 the Tor Browser will not able to reach any websites. If the problem
 persists, please send a copy of your Tor Log to the support team.

   Restarting Tor will not close your browser tabs.
   [OK] [Restart Tor]

 Here is a proposal for a message to display in the "could never connect to
 the control port" case:
   Tor exited during startup. This might be due to an error in your torrc
 file, a bug in Tor or another program on your system, or faulty hardware.
 Until you fix the underlying problem and restart Tor, Tor Browser will not
 start.
   [OK] [Restart Tor]

 Comments? One problem with this is that it does not tell users where to
 find the torrc that Tor Browser is using (I suppose we could include the
 full path in the error alert). Another problem is that it is late in the
 Tor Browser 6.0 cycle and therefore it may be a bad idea to add strings
 that need to be translated.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/18947#comment:9>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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