[tor-bugs] #10238 [Torbutton]: Torbutton tells users to download an update and then they don't know what to do

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#10238: Torbutton tells users to download an update and then they don't know what
to do
-------------------------------------------------+-------------------------
 Reporter:  mttp                                 |          Owner:
     Type:  defect                               |         Status:  new
 Priority:  normal                               |      Milestone:
Component:  Torbutton                            |        Version:
 Keywords:  usability, tor browser bundle,       |  Actual Points:
  thandy, autoupdate                             |         Points:
Parent ID:                                       |
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 I have encountered several help requests where users are confused by the
 alert in Torbutton to download an update for Tor Browser Bundle. When
 users click on the bold link in Torbutton, they are taken to a page where
 they can download the up-to-date Tor Browser Bundle. Users get stuck at
 this point. Many users expect an update to happen automatically and don't
 realize they need to download the up-to-date browser and probably delete
 their old one. This is the point at which they email the help desk for
 what to do next. I am proposing that until Tor Browser Bundle has auto-
 update functionality, that the wording in Torbutton be modified to
 indicate that it is not really an "update" users are downloading but
 rather an "updated Tor Browser Bundle".

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10238>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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