[tor-bugs] #27743 [UX/Research]: Usability Research: Circuit Display-Mombasa, Kenya

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#27743: Usability Research: Circuit Display-Mombasa, Kenya
-----------------------------+----------------------
     Reporter:  nyinz        |      Owner:  antonela
         Type:  defect       |     Status:  new
     Priority:  Medium       |  Milestone:
    Component:  UX/Research  |    Version:
     Severity:  Normal       |   Keywords:  ux-team
Actual Points:               |  Parent ID:  #27010
       Points:               |   Reviewer:
      Sponsor:               |
-----------------------------+----------------------
 Methodology: See attachments
 Test: ​https://docs.google.com/document/d/1DujPnFOhuHa-
 qDmLG3Bo0s21jpOkVkHOOoVS884Ys54/edit
 Where: Tor Training at Swahili pot, Mombasa, Kenya
 Participants: Six (6)

 **Results**
 1.Summary of demographics
 2.What users said
 3.Conclusion

 **1.**
 The group consisted of 2 male users and 4 female users aged 20-50
 Most users are day to day tech users who have not used Tor or Tor products
 before

 **2.**
 **Q1** Can you tell me what “Guard” means?
 -Users had verifying responses to this question mostly mentioning words
 like ‘main’//’security’
 -Most users think of the ‘Guard” as something that protects the user while
 browsing

 Quotes:
 ”the main station where the circuit starts from or the source of your
 circuit
 “ip that protects the user”

 **Q2** Can you identify which is your Guard?
 -Almost all the users said ‘’yes” and pointed to Germany on the circuit
 display image
 -All the user’s hesitate on this question before responding

 **Q3**
 =Do you know what a circuit means?
 All the users said they know what the circuit means
 =Did you need a new circuit before? Why?
 Most users said they needed one because of a security concern. However, as
 shown in the demographic data, they had not used Tor before. Therefore
 this might be a false positive which we can attribute to misunderstanding
 of the question

 Quote:
 “I needed to a new circuit for privacy and confidentiality”
 =Can you ask for a New Circuit now?
 Most user replied ‘yes”
 ==Do you know what it means?
 50% understand what it means, the others replied “No”

 **Q4** Where can you find information about Guards?
 Most users said that they would find this information by clicking the
 onion icon
 Quote:
 “The info is found on the at the browser page onion icon”
 Generally, users took a few seconds to discover the Guard link but only 1
 user commented on Tor Browser User Manual explanation

 **Q5** Can you identify if you are connected by a bridge?
 Most users said they could identify this however their tone suggests that
 they are having trouble finding it
 Most of the users responded “yes” but with a lot of hesitation and
 uncertainty

 **3.** This group was made up of young participants, mostly students. They
 had a lot of curiosity and responded well to the threat modelling activity
 The concept of circuit is fairly understood in this group. What remained
 unclear was the topic on bridges and Guards
 Due to issues of time, the data was collected without enough one on one
 interaction between the interviewer and the interviewee
 More time should allocated for UX testing in future training. The
 suggested time should be 5-10 minutes per participant

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27743>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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