[tor-bugs] #27744 [UX/Research]: Usability Research: Circuit Display: Nairobi (group 1)

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#27744: Usability Research: Circuit Display: Nairobi (group 1)
-----------------------------+----------------------
     Reporter:  nyinz        |      Owner:  antonela
         Type:  defect       |     Status:  new
     Priority:  Medium       |  Milestone:
    Component:  UX/Research  |    Version:
     Severity:  Normal       |   Keywords:  ux-team
Actual Points:               |  Parent ID:  #27010
       Points:               |   Reviewer:
      Sponsor:               |
-----------------------------+----------------------
 Methodology: See attached
 Test: https://docs.google.com/document/d/1DujPnFOhuHa-
 qDmLG3Bo0s21jpOkVkHOOoVS884Ys54/edit
 Where: Tor Training at Nairobi Garage, Nairobi, Kenya
 Date: September 3rd, 2018
 Participants: Five (5)

 **Results**
 1.Summary of demographics
 2.What users said
 3.Conclusion


 **1.**
 The group consisted of 2 male users and 3 female users aged 20-50
 Most users are technologists with a good understanding of how things work
 Most have not used Tor before

 **2.**

 **Q1** Can you tell me what “Guard” means?
 Answers are verified and show that the concept of ‘Guard’ is not
 understood by this group. Most of the users do not know what ‘Guard’ means
 Quote:
 ‘It’s the entry node to the tor network’

 **Q2** Can you identify which node is your Guard?
 Most users said ‘yes’ and picked ‘Germany’, the others did not know

 **Q3**
 ==Do you know what a circuit means?
 Most users replied ‘yes’ but with a some hesitation showing that the
 concept is not 100% understood
 ==Did you need a new circuit before? Why?
 Only 1 user had used this feature
 Quote
 ‘while changing the browser settings’
 ==Can you ask for a New Circuit now?
 Most users replied ‘no’ to this question
 ==Do you know what it means?
 All the users did not know what asking for a new circuit meant. It should
 be noted that they responded well on Qn 3 and seem to have some knowledge
 of circuits
 **
 Q4** Do you need more information about Guards? If yes, can you tell me
 how to find it?
 Users did not discover the Guard link . All answers show that users
 perceive this information to be outside of the browser
 Quote:
 ‘I would do a google search for the Tor support Q&A’
 **
 Q5** Can you identify if you are connected by a bridge?
 Most users said ‘yes’ reluctantly. As if they were not sure, but felt that
 they ought to give a positive answer

 **3.**
 This was a well rounded group in terms of tech skill, gender and
 occupation. It was collection of people working with NGO and other civil
 society organisations. The outcome of this test shows that circuit display
 topic is not very well understood. However, basing on the interaction
 during interviews, the users seem confused by the terminology
 (guard/node/circuit) but generally understand the concepts behind.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27744>
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