[tor-bugs] #27747 [UX/Research]: Usability Research: Onions- Nairobi (group 1)

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#27747: Usability Research: Onions- Nairobi (group 1)
-----------------------------+----------------------
     Reporter:  nyinz        |      Owner:  antonela
         Type:  defect       |     Status:  new
     Priority:  Medium       |  Milestone:
    Component:  UX/Research  |    Version:
     Severity:  Normal       |   Keywords:  ux-team
Actual Points:               |  Parent ID:  #27010
       Points:               |   Reviewer:
      Sponsor:               |
-----------------------------+----------------------
 Methodology: See attached
 Test: https://docs.google.com/document/d/1XYak7nQlqLFc1WhN3XoEr3Y_sP-
 J0DXciXoxvy-HNIk/edit
 Where: Tor Training at Nairobi Garage, Nairobi, Kenya
 Date: September 3rd, 2018
 Participants: Three (3)

 **Results**
 1.Summary of demographics
 2.What users said
 3.Conclusion

 **1.**
 The group consisted of 2 male users and 1 female user aged 20-50
 Most users are technologists with a good understanding of how things work.
 They have not used Tor or Tor products before

 **2.**

 **Q0** Can you recognize the padlock? What do you think it means?

 Most users say it means that the connection is secure
 Quote:
 ‘Yes, it means my data is encrypted. Its safe to browse’

 **Q1** What do you think the onion represents?
 Most say it means that you are browsing on the Tor network

 **Q2** Do you think these icons are different?
 Most users see a difference. They mostly say the 2nd icon is more safe
 than the 1st.
 Only one user sees the icons as the same
 Quote:
 ‘yes, but i feel that they do the same things. The onion means a secure
 connection and the padlock also means this’

 **Q3** What do you think this icon means?
 Most users are less confident.
 Most users say that there is a connection problem with this icon.
 Quote:
 ‘it’s a secure connection but there are some files that are not secure’

 **Q4** What do you think this icon means?
 Most of the users feel that the connection is not secure at all and gave
 the same responses as in Qn 3. It is unclear whether they see a difference
 in the level of security for Qn 3 and Qn 4
 Quotes:
 ‘somebody accessed a webpage in Tor’
 ‘this means that the website is not secure and doesn’t pass by the relays’

 **Q5** Order these icons from more secure to less secure
 Most of the users ordered the icons as follows:
 3-----1------2
 **
 3.**
 The group was active and engaged. The data on Qn 3 and 4 shows that the
 users face difficulty in distinguishing icons, and the icons’ level of
 security.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27747>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online

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