Re: [tor-dev] [tor-reports] Help desk report for November 2014

[David Fifield <david@xxxxxxxxxxxxxxx>]

On Mon, Dec 01, 2014 at 09:41:58AM -0600, Colin C. wrote:
> Top answer templates used by the support team for this month:
> 
>  usage |                             article                             
> -------+-----------------------------------------------------------------
>     67 | Get your own bridges. 
>     36 | Get TB's Tor Log.
>     33 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
>     30 | Tor Browser doesn't work (Windows)
>     13 | Redirect to Guardian Project's support
>     11 | How to get bridges and  use Tor in mainland China
>     11 | Please try meek
>     10 | [debug] Tor Browser 4.0 is crashing on Windows
>      9 | Can't connect to my favorite onion site!
>      8 | Unsupported language
>      7 | Redirect to Tails support
>      7 | Suggest the tor-talk mailing list
>      6 | Tor-related error window from browser.
>      5 | How to use bridges
>      5 | Set Country
>      4 | TBB no Flash/Java other plugins

(Replied to from https://lists.torproject.org/pipermail/tor-reports/2014-December/000711.html.)

I'm interested to know if we can use help desk requests to detect new
censorship events. When you answer with "Get your own bridges" or
"Please try meek" or "How to use bridges," do you have an idea of what
country or what language the request comes from? Do you keep track of
any such numbers, even just a gut feeling?

What about cases like the recent
https://trac.torproject.org/projects/tor/ticket/12727
blocking in Iran last August, did you have an increase in Farsi requests
or requests for bridges then?

I don't mean to impose a lot of bookkeeping on you. I just want to see
if this is a worthwhile idea.

David Fifield
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