Hi Nina,Do you happen to know how these users are acquiring tor on Windows? Are they using the provided tor-expert-bundle or are they using the tor in Tor Browser?
best, -richar On 8/3/23 15:45, Nina wrote:
Hi! This is my July 2023 report! In July, I resolved 1080 tickets: On Telegram (@TorProjectSupportBot) - 786 On RT (frontdesk@tpo) - 276 Additionally, I resolved 13 tickets on WhatsApp (+447421000612) and 5 on Signal (+17787431312).Most of the tickets I deal with are related to censorship circumvention in Russian-speaking countries - bridges and troubleshooting around them. I also gathered user feedback on what worked for them and what did not prove helpful.In July, I noticed atrendinusersfrom Russian-speaking countries touselittle-t-tor on Windows by adding bridges directly in torrc, mostly obfs4 and meek.We believe they are using little-t-tor to proxy other applications in their operating systems.So I spent some time gathering best practices to share with users.This month we started testing the new, WebTunnel bridge[1], so I prepared templates for our support channels, added them, and started gathering users' feedback.This month I devoted significant time to editing support templates to keep them relevantand up-to-date.I continued working on Conjure feedback, gathering logs and discussing with users their experience with this type of pluggable transport.[1] https://gitlab.torproject.org/tpo/community/team/-/issues/94 _______________________________________________ tor-project mailing list tor-project@xxxxxxxxxxxxxxxxxxxx https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-project
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