Re: [tor-bugs] #27033 [- Select a component]: Usability Research: Tor Launcher

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#27033: Usability Research: Tor Launcher
----------------------------------------+--------------------------
 Reporter:  nyinz                       |          Owner:  nyinz
     Type:  project                     |         Status:  assigned
 Priority:  Medium                      |      Milestone:
Component:  - Select a component        |        Version:
 Severity:  Normal                      |     Resolution:
 Keywords:  user-demographics, ux-team  |  Actual Points:
Parent ID:  #27010                      |         Points:
 Reviewer:  antonela                    |        Sponsor:
----------------------------------------+--------------------------
Description changed by antonela:

Old description:

> Methodology:  See in attached files
> Where: Tor Meetup in Mumbai, India
> Participants: Five (5)
> Methodology: Interview and Survey
>
> **Results**
> 1. Summary of demographics
> 2. What users said
> 3. Conclusion
> 4. Recommendations
>
> **1.**
>
> - The group consisted of 5 male users aged 20-50.
> - Most of the users described themselves as and day to day tech users who
> use Tor just on specific situations.
>
> **2.**
>
> Q1 Do you think you would need to click on Configure to connect to Tor?
>
> - Most users answered ‘NO’ to this question and understand that there was
> no need to configure at this point.
>
> Q2 What do the checked options do?
>
> - All users relate checked options with checking for censorship in their
> country. Most of them understood that these options are used for
> connecting to the bridge.
>
> Q3 Describe in your words how a bridge will help users.
>
> - Most of the users understand a bridge as a function that helps them
> bypass censored material.
> - Users did not go deep into how the bridge actually works to help users.
> - Quote: “It can help to change the way I am currently connecting on Tor”
>
> Q4 If Tor is censored in India, what bridge would you use?
>
> - Most users say they would pick a bridge at random.
> - Most of them hesitated for a few seconds. It seems that users cannot
> tell the advantage of one bridge over another and therefore decide to go
> with an option.
> - Quotes: “...I would choose at random” “I don’t know. I would probably
> brute force try” In Fact! “I would try all of them until something works”
>
> Q5 Have you ever had to configure a proxy? Would you know how to look for
> Internet settings in another browser? Can you check your system’s network
> settings?
>
> - All the users answered yes to all parts.
> - This was not a difficult question for them. They gave their answers
> promptly and seem to understand the concepts of configuration and system
> settings.
>
> **3.**
>
> This was an all-male user group, therefore they represent only a portion
> of the users of Tor who use it in specific situations. They are all
> consumers of technology and understand the basic terms referred to in the
> questionnaire, such as configure/censorship/proxy/bridge.
> However, when it comes down to engaging with the website settings, in
> particular choosing a bridge, users are not yet well informed and require
> creative assistance.
>
> **4.**
> - Increase opportunities for interaction with users of other
> genders/gender identities.
> - Review existing content about bridges, for instance, consider naming
> bridges according to their specific functionality.

New description:

 Methodology:
 [https://trac.torproject.org/projects/tor/attachment/ticket/27033/User%20testing%20Tor%20Launcher%20Methodology.pdf
 See Attachments]
 Where: Tor Meetup in Mumbai, India
 Participants: Five (5)

 **Results**
 1. Summary of demographics
 2. What users said
 3. Conclusion
 4. Recommendations

 **1.**

 - The group consisted of 5 male users aged 20-50.
 - Most of the users described themselves as and day to day tech users who
 use Tor just on specific situations.

 **2.**

 Q1 Do you think you would need to click on Configure to connect to Tor?

 - Most users answered ‘NO’ to this question and understand that there was
 no need to configure at this point.

 Q2 What do the checked options do?

 - All users relate checked options with checking for censorship in their
 country. Most of them understood that these options are used for
 connecting to the bridge.

 Q3 Describe in your words how a bridge will help users.

 - Most of the users understand a bridge as a function that helps them
 bypass censored material.
 - Users did not go deep into how the bridge actually works to help users.
 - Quote: “It can help to change the way I am currently connecting on Tor”.

 Q4 If Tor is censored in India, what bridge would you use?

 - Most users say they would pick a bridge at random.
 - Most of them hesitated for a few seconds. It seems that users cannot
 tell the advantage of one bridge over another and therefore decide to go
 with an option.
 - Quotes: “...I would choose at random” “I don’t know. I would probably
 brute force try” In Fact! “I would try all of them until something works”.

 Q5 Have you ever had to configure a proxy? Would you know how to look for
 Internet settings in another browser? Can you check your system’s network
 settings?

 - All the users answered yes to all parts.
 - This was not a difficult question for them. They gave their answers
 promptly and seemed to understand the concepts of configuration and system
 settings.

 **3.**

 This was an all-male user group; therefore they represent only a portion
 of the users of Tor who use it in specific situations. They are all
 consumers of technology and understand the basic terms referred to in the
 questionnaire, such as configure/censorship/proxy/bridge.
 However, when it comes down to engaging with the website settings, in
 particular choosing a bridge, users are not yet well informed and require
 creative assistance.

 **4.**
 - Increase opportunities for interaction with users of other
 genders/gender identities.
 - Review existing content about bridges, for instance, consider naming
 bridges according to their specific functionality.

--

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27033#comment:6>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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