[tor-bugs] #27116 [UX/Research]: Usability Research Results - Onions - Mumbai

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#27116: Usability Research Results - Onions - Mumbai
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     Reporter:  nyinz        |      Owner:  antonela
         Type:  defect       |     Status:  new
     Priority:  Medium       |  Milestone:
    Component:  UX/Research  |    Version:
     Severity:  Normal       |   Keywords:  ux-team
Actual Points:               |  Parent ID:  #27010
       Points:               |   Reviewer:
      Sponsor:               |
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 Methodology: See attached
 Test: https://docs.google.com/document/d
 /17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-NnitPgRI
 Where: Tor Meetup in Mumbai, India
 Participants: Six (6)
 Results:

 1.Summary of demographics
 2.What users said
 3.Conclusion

 **1.**
 The group consisted of 6 male users aged 20-50
 Most users are technologists that have a good understanding of tools and
 how things work and hackers
 The majority of users have not used Tor before

 **2.**
 Q1 **What do you think you the onion means**?

 Most of the users relate this onion with a secure connection
 Quote:“It’s a Money bag?”

 Q2 **Why do you think these icons are different**?
 Most users said the 2nd onion (with a lock) indicates HTTPS indicating
 that they understand that a level of security exists

 Q3 **What do you think this icon means**?
 Most users say (confidently) that this icon means a security issue is
 present.

 Q4 **What do you think this icon means**?
 The majority of users feel its insecure and say Tor is not connected in
 this web page. They could identify that a risk was implied with this icon.
 Quote:
 “Something completely wrong”

 Q5 **Order these icons from less secure to more secure**

 Most users understand there are different levels of security and ordered
 the icons correctly although it took a few seconds for each user to
 respond

 **3.**
 This group is only represented by male users therefore responses may not
 accurately represent the Tor community in Mumbai.
 User are familiar with the term HTTPS and have a good idea about what the
 different icons represent in terms of security.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27116>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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