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Re: [tor-bugs] #14631 [Tor Browser]: Users that try to run from DMG files run into "Another copy of Firefox is running"
#14631: Users that try to run from DMG files run into "Another copy of Firefox is
running"
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Reporter: | Owner: tbb-team
arthuredelstein | Status: new
Type: defect | Milestone:
Priority: normal | Version:
Component: Tor | Keywords: tbb-usability, uxsprint2015, tbb-
Browser | usability-stoppoint-app, TorBrowserTeam201502
Resolution: | Parent ID:
Actual Points: |
Points: |
-------------------------+-------------------------------------------------
Comment (by mikeperry):
Note also that there are several other cases where users can run into this
cryptic error condition aside from just running TBB from the DMG. Our
portable app model really causes this to happen in a lot of cases. #4894
is one such case that probably happens on all three OS platforms, and I
imagine there are lots of cases where people run into #4782 after copying
TBB to a USB drive with improper ownership/permissions, or when simply
trying to write-protect their TBB install for extra security when using it
on untrusted computers.
It's really unfortunate our portable app model prevents these likely
fairly common use cases from working, and the least we can do is explain
the situation to the user as best we can, when it happens.
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/14631#comment:10>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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