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Re: [tor-bugs] #23226 [Applications/GetTor]: GetTor help message could be more helpful

#23226: GetTor help message could be more helpful
--------------------------------------------+------------------------------
 Reporter:  catalyst                        |          Owner:  cohosh
     Type:  defect                          |         Status:
                                            |  needs_revision
 Priority:  Medium                          |      Milestone:
Component:  Applications/GetTor             |        Version:
 Severity:  Normal                          |     Resolution:
 Keywords:  anti-censorship-roadmap-2020Q1  |  Actual Points:
Parent ID:  #9036                           |         Points:  1
 Reviewer:  phw                             |        Sponsor:
--------------------------------------------+------------------------------

Comment (by antonela):

 Thanks for working on improving this message!

 Some comments:
 1. Yes! let's include an example of how the message should look. I know we
 have been receiving emails with bad formatting. Let's be explicit about
 it.
 2. Do we know which are the most requested locale versions? If yes, let's
 use them in the list. If we don't know, then we should list in
 alphabetical order for fast scanning.

 Changes:
 - Removed `three`, seems redundant.
 - Made explicit that the OS is the one that they want to install TB. Seems
 clear but was not.
 - Tried to explain the example.


 {{{
 This is an automated email response from GetTor.

 GetTor can send you download links for Tor Browser.
 Simply reply to this email and write the operating system you want to
 install Tor Browser on in your response:

     windows
     linux
     osx

 GetTor will then respond with download instructions.

 If you want Tor Browser in a language other than English, mention one of
 the
 following language codes in your response:

     en-US
     es-ES
     pt-BR
     ar
     [...]

 For example, if you want Tor Browser in Spanish your email content will
 look like:

     windows es-ES

 }}}

 We will run user testing on this flow, and we can iterate and adjust what
 is necessary after it.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/23226#comment:19>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online

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