Re: [tor-bugs] #4395 [Website]: New email address for support requests

["Tor Bug Tracker & Wiki" <torproject-admin@xxxxxxxxxxxxxx>]

#4395: New email address for support requests
-------------------------+--------------------------------------------------
 Reporter:  runa         |          Owner:  phobos
     Type:  enhancement  |         Status:  new   
 Priority:  normal       |      Milestone:        
Component:  Website      |        Version:        
 Keywords:               |         Parent:        
   Points:               |   Actualpoints:        
-------------------------+--------------------------------------------------

Comment(by phobos):

 The plan was community-support@ was free, volunteer, best effort support.
 help@ was for paid support with timelines for responses. community-support
 was going to exist for all the reasons it does now. help@ was never going
 to replace community-support.

 I'm still not clear that RT is what we want. In this current situation,
 we're going to point the world at RT, maybe find we like or hate RT, and
 then have to migrate everything again to some new system, new addresses,
 and discover love/hate all over again.

 In my opinion, we should not tell the world about RT at all, until we can
 think through how this is all going to work.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/4395#comment:2>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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