[tor-bugs] #28626 [UX/Research]: Usability Research: Circuit Display Uganda

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#28626: Usability Research: Circuit Display Uganda
---------------------+-----------------------------
 Reporter:  nyinz    |          Owner:  antonela
     Type:  defect   |         Status:  new
 Priority:  Medium   |      Component:  UX/Research
  Version:           |       Severity:  Normal
 Keywords:  ux-team  |  Actual Points:
Parent ID:  #27010   |         Points:
 Reviewer:           |        Sponsor:
---------------------+-----------------------------
 **Methodology**
 See file attached
 Where: Tor Training in Kampala, Uganda
 Participants: Seven (7)
 **Results**
 1.Summary of demographics
 2.What users said
 3.Conclusion
 4.Recommendations

 **1.**
 The group consisted of 6 male users and 1 female user aged 20-50
 Most users are technologists day to day tech users who use Tor on specific
 situations only

 **2.**
 Q1 Can you tell me what “Guard” means?
 Most users don’t know what the this question means although they relate
 this word it with ‘protecting’ or something ‘safe’ No user in this group
 is knowledgeable about the of different kinds of node roles and Guard node
 roles

 Q2 Can you identify which node is your Guard?
 -It is unclear to all the users what ‘node’ means
 -The user’s hesitate for more than 3 seconds before responding

 Q3 Did you need a new circuit before? Why? Can you ask for a New Circuit
 now? Do you know what it means?
 -Most users responded with a “No”
 -Users do not understand this and what UI helps on it

 Q4 Do you need more information about Guards? If yes, can you tell me how
 to find it?

 Most users do not know where to find this information
 Quote: “I don’t know”
 Users did not discover the Guard link and did not speak about Tor Browser
 User Manual explanation about how guards selection works

 Q5 Can you identify if you are connected by a bridge?
 Most users said they could identify this however their tone suggests that
 they are having trouble finding it

 **3.**
 The majority of users were confused by the terms used in this
 questionnaire like Guard/node/circuit
 The group responses reveal that knowledge about circuit and bridge
 settings is severely limited. In addition, users are having a hard time
 locating information on the circuit display

 ** 4.**
 -Users may be able to interact with the browser more easily if they could
 see how the different parts (guard/node/circuit/bridge) come together to
 provide secure internet access. Terminology could be revised for this
 purpose

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/28626>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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