[tor-bugs] #2132 [Vidalia]: Vidalia's password prompt is often unhelpful; generates support requests

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#2132: Vidalia's password prompt is often unhelpful; generates support requests
-------------------------+--------------------------------------------------
 Reporter:  nickm        |       Owner:  chiiph
     Type:  enhancement  |      Status:  new   
 Priority:  normal       |   Milestone:        
Component:  Vidalia      |     Version:        
 Keywords:               |      Parent:        
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 I'd say that at least 40% of the support requests we get for Vidalia are
 from people who have encountered the controller password prompt, and are
 asking themselves "What's this about a password?"  And then we refer them
 to https://www.torproject.org/docs/faq#VidaliaPassword

 It would be good if Vidalia were better able to detect the cases that put
 it into this state, and tell the user what's really going on.  It would
 also be good if Vidalia could try to recover from this state whenever it
 can.  When Vidalia can neither explain what went wrong nor fix it, it
 should at the very least give the user more guidance about what might have
 happened and what they should do, so that they can sort it out themselves
 without searching for the FAQ.

 Apologies if this is a duplicate; I scanned the open vidalia bugs and
 didn't find it mentioned.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/2132>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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