Re: [tor-bugs] #4327 [Tor Support]: Add a note to Tor user manual that support is volunteer-based

["Tor Bug Tracker & Wiki" <torproject-admin@xxxxxxxxxxxxxx>]

#4327: Add a note to Tor user manual that support is volunteer-based
-------------------------+--------------------------------------------------
 Reporter:  arma         |          Owner:  runa    
     Type:  defect       |         Status:  accepted
 Priority:  normal       |      Milestone:          
Component:  Tor Support  |        Version:          
 Keywords:               |         Parent:          
   Points:               |   Actualpoints:          
-------------------------+--------------------------------------------------
Changes (by runa):

  * status:  new => accepted


Comment:

 Replying to [comment:3 arma]:
 > Replying to [comment:2 phobos]:
 > > We could simply say this is free support
 >
 > Yep. Another phrase might be something like "The Tor support team is
 smaller than you might think".
 >
 > > responses are voluntary and can take up to 48 hours. Better support
 options will become available in 2012.
 >
 > Putting an SLA on our response times might not be wise at this stage.
 But hey, I'll leave that to Runa to decide what she wants to promise. :)

 I can easily provide an SLA for Linux and Windows support requests, just
 not Mac OS X. I'll update the manual with a short blurb about volunteer
 support.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/4327#comment:4>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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