[tor-bugs] #13604 [Tor Browser]: Install TOR Browser

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#13604: Install TOR Browser
---------------------------------+--------------------------
 Reporter:  Kilt                 |          Owner:  tbb-team
     Type:  defect               |         Status:  new
 Priority:  normal               |      Milestone:
Component:  Tor Browser          |        Version:
 Keywords:  Tor Browser failure  |  Actual Points:
Parent ID:                       |         Points:
---------------------------------+--------------------------
 Hi All

 I'm using the latest Firefox release on Windows 7 (fully patched) and
 downloaded the Tor browser to my desktop. When I try to run the Tor
 browser, it immediately crashes with the following error:

 Problem Event Name:     APPCRASH
   Application Name:     firefox.exe
   Application Version:  31.2.0.0
   Application Timestamp:        00000000
   Fault Module Name:    KERNELBASE.dll
   Fault Module Version: 6.1.7601.18409
   Fault Module Timestamp:       53159a86
   Exception Code:       c06d007f
   Exception Offset:     0000c42d
   OS Version:   6.1.7601.2.1.0.256.4
   Locale ID:    2057
   Additional Information 1:     0a9e
   Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
   Additional Information 3:     0a9e
   Additional Information 4:     0a9e372d3b4ad19135b953a78882e789

 I've tried reinstalling and googling error buit can't find a solution, any
 help or pointers would be greatly appreciated. Thanks in advance for any
 help.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/13604>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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