Re: [tor-bugs] #3853 [Company]: Support email flooding tor-assistants

["Tor Bug Tracker & Wiki" <torproject-admin@xxxxxxxxxxxxxx>]

#3853: Support email flooding tor-assistants
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 Reporter:  atagar   |          Owner:  Runa    
     Type:  task     |         Status:  assigned
 Priority:  major    |      Milestone:          
Component:  Company  |        Version:          
 Keywords:           |         Parent:          
   Points:           |   Actualpoints:          
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Comment(by runa):

 Replying to [comment:2 phobos]:
 > I don't want to create a support@ until we have a few things in place:
 >
 > 1. ticket system to track help requests

 I suggest RT. I can set it up somewhere, try it out and see how well it
 works.

 > 1. someone dedicated to answering the help requests

 Do we have any funding for that?

 > 1. an idea of what kind of SLA we can provide for help requests

 If we have funding for someone dedicated to answering help requests, then
 we can provide an SLA. If not, then I guess it will be just like tor-
 assistants@ is today.

 > 1. an idea of what to charge for priority support per incident, how to
 handle the payments, and map payment to a request.

 Sure, we will need to look at that too, but it is not a blocker for
 support@.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/3853#comment:4>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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