Re: [tor-bugs] #27484 [Applications/Tor Browser]: Onboarding: unintuitive not-navigation buttons, starting with "Circuit Display" / "See My Path"

["Tor Bug Tracker & Wiki" <blackhole@xxxxxxxxxxxxxx>]

#27484: Onboarding: unintuitive not-navigation buttons, starting with "Circuit
Display" / "See My Path"
-------------------------------------------------+-------------------------
 Reporter:  dmr                                  |          Owner:  tbb-
                                                 |  team
     Type:  defect                               |         Status:  new
 Priority:  Medium                               |      Milestone:
Component:  Applications/Tor Browser             |        Version:
 Severity:  Normal                               |     Resolution:
 Keywords:  tbb-8.0-issues, tbb-onboarding, ux-  |  Actual Points:
  team                                           |
Parent ID:                                       |         Points:
 Reviewer:                                       |        Sponsor:
-------------------------------------------------+-------------------------

Comment (by mcs):

 Replying to [comment:8 antonela]:
 > Yes, since there is no call to action on the first screen, the user
 intuitively goes to the left menu or close it. BUT! Not finding a call to
 action can confuse users. The problem is usually defined as "I arrive here
 and I don't know what to do/click". Perhaps, Firefox folks did it
 intentionally so people don't need to take action but read.

 That may very well be the case. I think the problem that dmr is pointing
 out is that the first few onboarding screens teach people that the right
 side button is for navigation, but then we change the behavior and we have
 not taught them how to navigate between onboarding steps.

 > We included the right-next buttons because in that way the navigation
 seemed more fluid for new users. The first three panels host very
 important knowledge for new users. We really want to have users reading
 it. Very different than the other three steps, which hosts advanced
 technical information.
 >
 > We could solve it by
 > a. removing [next] buttons at the right side so we force users to
 navigate with the left menu.
 > b. being explicit about what we are going to open is a new tab.

 My vote would be for a. (remove the [next] buttons). Another possibility
 would be to add explicit `Next` buttons (so some panels would have two
 buttons and some would just have `Next`).

 > for 2.
 > I know that could be ideal to trigger/open a circuit display when the
 user clicks the button, but since we are in `about:tor`, we don't have a
 circuit and fake it is not smart.
 >
 > Since it is not possible, something that came to my mind is what would
 go wrong if we open the doorhanger when the user visits their first site,
 and we prompt the useful circuit display onboarding.
 > So, instead of launching it for duckduckgo, it launches for any first
 site that gets open.
 >
 > The user flow will look like (for first time or just updated users):
 > - user lands in `about:tor`
 > - user opens a new tab / writes a URL at the URL bar
 > - the circuit loads, the page loads, the doorhanger prompts and the
 circuit onboarding step 1 appears.
 >
 > mcs it is possible? could we prompt the circuit onboarding on the first
 visited site? what would be wrong if we do it?

 This would be difficult to implement because Kathy and I would rather not
 invoke the onboarding code for arbitrary sites (the implementation is tied
 to Firefox's URL-based permissions model). From a UX point of view, it
 might also be too intrusive and/or confusing to interrupt people's work in
 this way.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27484#comment:9>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online

_______________________________________________
tor-bugs mailing list
tor-bugs@xxxxxxxxxxxxxxxxxxxx
https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-bugs