On Sat, Dec 06, 2014 at 02:57:19PM -0800, David Fifield wrote: > What's a good way to inform support of issues that users might run into? > Should I just send email to help@xxxxxxxxxxxxxxxxx, or is there a better > way? > > I was thinking about this today because meek is broken in the 4.5-alpha > series, but not in the main 4.0 series. I don't know if anyone told > support workers about it, even though it might matter to them. > > https://trac.torproject.org/projects/tor/ticket/13788 > https://blog.torproject.org/blog/tor-browser-45-alpha-1-released#comment-79244 > https://blog.torproject.org/blog/tor-browser-45-alpha-2-released#comment-81358 > > David Fifield Hi David, There are a few options here, and possibly others I have not thought of: 1. Much of the support team is on IRC, pinging us there would be helpful. If one of us sees it, we can inform the others. 2. Send me an email, and I will distribute it to the rest of the support team. 3. Send an email to tor-talk informing users of the breakage, and we will see it there too. 4. Add me (phoul) to the Trac ticket for the issue, and I can inform the rest of the support team. It seems like #3 might be the best option here, as this also gives the people who are on tor-talk the ability to know about the issue without needing to contact us/others or search it out. Thanks!
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