Thus spake Mitar (mmitar@xxxxxxxxx): > Hi! > > On Tue, Mar 1, 2011 at 12:58 PM, Moritz Bartl <moritz@xxxxxxxxxxxxxx> wrote: > > We reply differently depending on the reported abuse, and tone of the complaint. > > But we probably do not need to. They send automatic e-mails, we can > send automatic e-mails. And invite them for a reply for more specific > information, if they want, to another e-mail address. ;-) It depends on the nature of your complaints. With the default exit policy, the overwhelming majority of your complaints will be automated DMCA spam. But without it, and with proper SWIP, reverse DNS, etc, the remaining complaints will be either trolls, people who do not understand the Internet, or confused users who probably could use a tip or two about improving their computer security. The latter two usually deserve some kind of personalized help, unless they decide to transform into trolls :). -- Mike Perry Mad Computer Scientist fscked.org evil labs
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