Re: [Computerbank] solving the conundrum of the bush

["Greg White" <glwhite@netconnect.com.au>]

Ah, I see.  I have some ideas involving people with disabilities.  Which I
wish to develop, in the long term.  Specialized interfaces, and interface
equipment.  Prosthetic Interfaces.  But this sort of stuff, takes a lot of
research and development, and many fields of knowledge.  So its just a dream
at this stage.

greg

----- Original Message -----
From: Da Moose <moose@bovine.artificial-stupidity.net>
To: Greg White <glwhite@netconnect.com.au>
Cc: Dale Long <dalel@loftuscomp.com.au>; Bruce McCubbery
<brucemcc@melbpc.org.au>; <computerbank@lists.linux.org.au>
Sent: Tuesday, January 08, 2002 12:21 AM
Subject: Re: [Computerbank] solving the conundrum of the bush


> Actually the breakers we have are mainly people with a disability who
> spasm and send the computer flying or have a rage fit and damageit.
> Pen
>
> On Mon, 7 Jan 2002, Greg White wrote:
>
> > Do you get many fiddlers & breaker, people who are constantly inventive
and
> > artistic in their ability to break a settup.
> >
> > greg
> > ----- Original Message -----
> > From: Da Moose <moose@bovine.artificial-stupidity.net>
> > To: Dale Long <dalel@loftuscomp.com.au>
> > Cc: Bruce McCubbery <brucemcc@melbpc.org.au>;
> > <computerbank@lists.linux.org.au>
> > Sent: Monday, January 07, 2002 4:14 PM
> > Subject: Re: [Computerbank] solving the conundrum of the bush
> >
> >
> > > we get quite a number of support calls that directly relate to human
> > > error, the other one is hardware issues and of course helpful people
> > > giving clients the wrong advice.
> > >
> > > The 2 biggest prob swe've had are people forgetting their passwords
when
> > > they get home, even though we give them a copy, and turning the
machine
> > > off so they need to be walked through fsck. The password thing is not
> > > solvable the other we're giving clients detailed instructions on how
to
> > > perfom fsck and also recently installing riser fx.
> > >
> > > Hardfware probs always crop up with old equipment and occaisionally
there
> > > is a bad install.
> > >
> > > I just want to stop the ones who ring 5 times a day when their probs
are
> > > with the ISP not us.
> > >
> > > Pen
> > >
> > > On Mon, 7 Jan 2002, Dale Long wrote:
> > >
> > > > On Mon, 7 Jan 2002, Da Moose wrote:
> > > > > Yes your right we have looked at support and it's a difficult and
> > costly
> > > > > area.
> > > > >
> > > > > Some days we spend most of the day on the phone answering suppoert
> > calls.
> > > >
> > > > Has the area of reducing the types of support calls you get been
> > > > investigated in any way? For example, certain types of applications
or
> > > > desktop setups may reduce the level of support required.
> > > >
> > > > Dale.
> > > >
> > > > _______________________________________________
> > > > computerbank mailing list
> > > > computerbank@lists.linux.org.au
> > > > http://lists.linux.org.au/listinfo/computerbank
> > > >
> > >
> > > _______________________________________________
> > > computerbank mailing list
> > > computerbank@lists.linux.org.au
> > > http://lists.linux.org.au/listinfo/computerbank
> > >
> >
> >
>
>

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