Re: [Computerbank] solving the conundrum of the bush

[Da Moose <moose@bovine.artificial-stupidity.net>]

Actually the breakers we have are mainly people with a disability who
spasm and send the computer flying or have a rage fit and damageit.
Pen

On Mon, 7 Jan 2002, Greg White wrote:

> Do you get many fiddlers & breaker, people who are constantly inventive and
> artistic in their ability to break a settup.
> 
> greg
> ----- Original Message -----
> From: Da Moose <moose@bovine.artificial-stupidity.net>
> To: Dale Long <dalel@loftuscomp.com.au>
> Cc: Bruce McCubbery <brucemcc@melbpc.org.au>;
> <computerbank@lists.linux.org.au>
> Sent: Monday, January 07, 2002 4:14 PM
> Subject: Re: [Computerbank] solving the conundrum of the bush
> 
> 
> > we get quite a number of support calls that directly relate to human
> > error, the other one is hardware issues and of course helpful people
> > giving clients the wrong advice.
> >
> > The 2 biggest prob swe've had are people forgetting their passwords when
> > they get home, even though we give them a copy, and turning the machine
> > off so they need to be walked through fsck. The password thing is not
> > solvable the other we're giving clients detailed instructions on how to
> > perfom fsck and also recently installing riser fx.
> >
> > Hardfware probs always crop up with old equipment and occaisionally there
> > is a bad install.
> >
> > I just want to stop the ones who ring 5 times a day when their probs are
> > with the ISP not us.
> >
> > Pen
> >
> > On Mon, 7 Jan 2002, Dale Long wrote:
> >
> > > On Mon, 7 Jan 2002, Da Moose wrote:
> > > > Yes your right we have looked at support and it's a difficult and
> costly
> > > > area.
> > > >
> > > > Some days we spend most of the day on the phone answering suppoert
> calls.
> > >
> > > Has the area of reducing the types of support calls you get been
> > > investigated in any way? For example, certain types of applications or
> > > desktop setups may reduce the level of support required.
> > >
> > > Dale.
> > >
> > > _______________________________________________
> > > computerbank mailing list
> > > computerbank@lists.linux.org.au
> > > http://lists.linux.org.au/listinfo/computerbank
> > >
> >
> > _______________________________________________
> > computerbank mailing list
> > computerbank@lists.linux.org.au
> > http://lists.linux.org.au/listinfo/computerbank
> >
> 
> 

_______________________________________________
computerbank mailing list
computerbank@lists.linux.org.au
http://lists.linux.org.au/listinfo/computerbank