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Re: SEUL: SOTs comments
Graydon Hoare writes:
> However, in response to your claim above: when I worked in a phone
> support center, there was a large number of callers who were incapable of
> understanding directories.
Tech support people, like cops, can develop a skewed view of the human
race. You never heard from all the users out there who understood it all
with little difficulty and solved their problems themselves.
> Most end-users are not only oblivious, but also angry that technicians
> think they should care.
If you despise "end users" so, why get involved in seul?
John Hasler This posting is in the public domain.
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