Re: SEUL: SOTs comments

[john@dhh.gt.org]

Graydon Hoare writes:
> However, in response to your claim above: when I worked in a phone
> support center, there was a large number of callers who were incapable of
> understanding directories.

Tech support people, like cops, can develop a skewed view of the human
race.  You never heard from all the users out there who understood it all
with little difficulty and solved their problems themselves.

> Most end-users are not only oblivious, but also angry that technicians
> think they should care.

If you despise "end users" so, why get involved in seul?

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