[tor-bugs] #27118 [UX/Research]: Usability Research Results-Onions-Valencia

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#27118: Usability Research Results-Onions-Valencia
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     Reporter:  nyinz        |      Owner:  antonela
         Type:  defect       |     Status:  new
     Priority:  Medium       |  Milestone:
    Component:  UX/Research  |    Version:
     Severity:  Normal       |   Keywords:  ux-team
Actual Points:               |  Parent ID:  #27010
       Points:               |   Reviewer:
      Sponsor:               |
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 Methodology: See attached
 Where: IFF18 Valencia, Spain
 Participants: Five (5) >>>>>this report shows results for 4 because a
 translation for the 5th user is required

 Results:
 1.Summary of demographics
 2.What users said
 3.Conclusion

 **1.**
 The group consisted of 2 female and 3 male users aged 20-50
 Most of them use Tor daily and referred to themselves as ‘Technologist
 that has a good understanding of tools and how things work

 **2.**
 Q1 **What do you think you the onion means**?

 The interviewer was very engaging so and responses were sincere. Most
 users had 2-3 seconds delay but they see the onion as a safety icon
 Quote:
 “Green onion means that Tor is connected and working”

 Q2 **Why do you think these icons are different**?

 -Most users can tell that there’s a difference in level security say the
 onion with a lock is secure
 -They answered this question less confidently than Qn 1 (above)

 Q3 **What do you think this icon means**?

 Most users are skeptical about the safety of this icon and identify that
 there is a problem
 Quote:
 "It means hey be cautious!"

 Q4 **What do you think this icon means**?

 Most users answered  tentatively to this question and give mildly
 different responses, more like ‘guesses’. They don’t know what is going
 on, but they know it’s bad...
 Quote:
 "I would think the FBI is attacking my computer right now"


 Q5 **Order these icons from less secure to more secure**

 Most users understand that there are different levels of security and
 correctly ordered the icons
 They all seem excited to answer this question

 **3.**

 The sample group is well represented by males and females giving a broader
 view into how the icons are interpreted by the two sexes. They all have
 experience with technology and most are current users of the product.
 Users can identify the different states of icons. This is plus for the
 design team who worked hard on creating particular graphics for this
 purpose.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27118>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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