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Re: [tor-bugs] #27117 [UX/Research]: Usability Research: Onions - Uganda (was: Usability Research Results: .Onions- Uganda)
#27117: Usability Research: Onions - Uganda
-------------------------+--------------------------
Reporter: nyinz | Owner: nyinz
Type: project | Status: assigned
Priority: Medium | Milestone:
Component: UX/Research | Version:
Severity: Normal | Resolution:
Keywords: ux-team | Actual Points:
Parent ID: #27010 | Points:
Reviewer: antonela | Sponsor:
-------------------------+--------------------------
Changes (by antonela):
* status: new => assigned
* cc: nyinz (removed)
* owner: antonela => nyinz
* reviewer: => antonela
* type: defect => project
Old description:
> Methodology:
> See attached
> Test: https://docs.google.com/document/d
> /17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-NnitPgRI
> Where: Tor Training in Kampala, Uganda
> Participants: Four (4)
>
> Results:
> 1.Summary of demographics
> 2.What users said
> 3.Conclusion
>
> **1.**
> The group consisted of **4 male** users aged **20-50**
> Most of the people described themselves as day to day technology users
> who have not used Tor before
>
> **2.**
> Q0 **Can you recognize the padlock? What do you think it means**?
> For most, this is not a difficult question and they related the padlock
> to a secure website
> Quote:
> “This website is safe, you can trust it”
>
> Q1 **What do you think the onion means**?
> Most users said it is a logo for Tor browser and feel that it is a secure
> site
> The positive/trust feeling described in the methodology seems to be
> received by the users
>
> Q2 **Why do you think these icons are different**?
> Most users seemed confused about this question but eager to give an
> answer anyway. It is unclear though where they see a difference or
> whether one is implied by the question
>
> Q3 **W****hat do you think this icon means**?
> Most of the users are less confidence now than the other questions. They
> are unsure about what the icon means
>
> Q4 **What do you think this icon means**?
> Most of the users are aware that there is risk implied with this icon
>
> Q5 **Order these icons from less secure to more secure**
> Data summary pending...
>
> **3.**
> The user group is unique because of their limited knowledge and usage of
> Tor and Tor products, However, their responses shed light on the
> implications of using icons with a similar shape and color scheme. We
> found that users cannot correctly identify what each icon means; why and
> how they are different other than by color
>
> This group represents a sample of the community who could benefit greatly
> from using Tor but are limited by the knowledge of its tools/products
New description:
Methodology:
[https://trac.torproject.org/projects/tor/attachment/ticket/27117/User%20testing%20.onion%20states%20icons%20Methodology.pdf
See Attachments]
Test: https://docs.google.com/document/d
/17KQUGURJ7FwnaYana_0lDskKHgV1PFvnAI-NnitPgRI
Where: Tor Training in Kampala, Uganda
Participants: Four (4)
**Results:**
1. Summary of demographics
2. What users said
3. Conclusion
**1.**
- The group consisted of 4 male users aged 20-50.
- Most of the people described themselves as day to day technology users
who have not used Tor before.
**2.**
Q0 Can you recognize the padlock? What do you think it means?
- For most, this is not a difficult question and they related the padlock
to a secure website.
- Quote: “This website is safe, you can trust it”.
Q1 What do you think the onion means?
- Most users said it is a logo for Tor browser and feel that it is a
secure site.
- The positive/trust feeling described in the methodology seems to be
received by the users.
Q2 Why do you think these icons are different?
- Most users seemed confused about this question but eager to give an
answer anyway. It is unclear though where they see a difference or whether
one is implied by the question
Q3 What do you think this icon means?
- Most of the users are less confidence now than the other questions. They
are unsure about what the icon means
Q4 What do you think this icon means?
- Most of the users are aware that there is risk implied with this icon.
Q5 Order these icons from less secure to more secure
Data summary pending...
**3.**
The user group is unique because of their limited knowledge and usage of
Tor Browser and Tor products, However, their responses shed light on the
implications of using icons with a similar shape and color scheme. We
found that users cannot correctly identify what each icon means; why and
how they are different other than by color.
This group represents a sample of the community who could benefit greatly
from using Tor Browser but are limited by the knowledge of its
tools/products.
--
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27117#comment:1>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online
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