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Re: [Computerbank] the support curse

On Wed, Jan 09, 2002 at 04:22:29PM +1100, Bruce McCubbery wrote:
> About the COST of it..
> There's the money cost
> and the people cost.
> How much does it currently cost in $$$ terms, has anyone any idea of some
> figures we might consider? How might we quantify this, averaging the money
> cost over the number of clients with computers?
> Many people hate doing support work.

/me puts up hand

> Only those OK with doing it, even liking it, should do it.

There are people who like doing support work? - who?


Shaun Branden, email:  shaun@pcuse.com    It's a damn poor mind
icq: 10469563, homepage: www.pcuse.com    that can only think of
public key www.pcuse.com/shaun/key.txt    one way to spell a word
Computerbank SA:  www.linunix.com/cbsa    -- Andrew Jackson
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