It always irk's me when someone says that Open Source isn't "professional caliber" or lacks user support.
CAD software is complex and everyone has bug's and anomilies. gEDA is no worse than some of the stuff I had to pay for. Commercial vendors are always trying to cram in more new features and want to lock in their users . Open source is much more aligned with the end user's best interest and doesn't play those games.
I have had supported comercial software where you call them and say "your tool doesn't work when I do this" and they respond " don't do that".
-Dave