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Re: [Computerbank] too many repeated problems

I reckon you have to put togethor some tutorials and a library of electronic
books.   And then you give away certificates of achievment, for having
passed some simple levels.   Give them some simple little achievment prizes,
something to stick on their puter, or a large button (pin) proclaiming their
involvment/achievment.  Encouragement, its an old and simple trick, but it
works.  It can cost little,  and works out cheaper, cos they can show off
their achievement by helping those that have not learnt what they have.

----- Original Message -----
From: "Bruce McCubbery" <brucemcc@melbpc.org.au>
To: <computerbank@lists.linux.org.au>
Sent: Wednesday, January 09, 2002 3:13 AM
Subject: Re: [Computerbank] too many repeated problems

> I can't help with hardware or software issues but I have some chance of
> helping with "human error" ones, including forgetfulness.
> Please spell out one common "human error" problem and let's try to bowl it
> over and then the next ... and the next.
> This may appear to be a quite crazy suggestion at first but: why not delay
> the giving of a password until the person is ready for it? (I of course
> don't know a thing about the password's reason for being) Make it a
> 'graduation' stage, one beyond doing the introductory (correct term is?)
> course, when they get home and they prove they're remembering and can use
> it all?
> .. Bruce
> PS. Have Sydney or Perth solved any of this?
> At 16:14 7/01/02 +1100, Da Moose wrote:
> >we get quite a number of support calls that directly relate to human
> >error, the other one is hardware issues and of course helpful people
> >giving clients the wrong advice.
> >The 2 biggest probs we've had are people forgetting their passwords when
> >they get home, even though we give them a copy, and turning the machine
> >off so they need to be walked through fsck. The password thing is not
> >solvable the other we're giving clients detailed instructions on how to
> >perfom fsck and also recently installing riser fx.
> >Hardware probs always crop up with old equipment and occasionally there
> >is a bad install.
> >I just want to stop the ones who ring 5 times a day when their probs are
> >with the ISP not us.
> >Pen
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