Re: [Computerbank] too many repeated problems

[Da Moose <moose@bovine.artificial-stupidity.net>]

Hi all

some suggestions

1. don't give users the root password unless they actually need it

2. ask recipsto provide the exercise book as we provide everything else

3. I might suggest a 6 alpha numeric system for root password.

See previous email for why no roots.

pen

On Thu, 10 Jan 2002, romana wrote:

> Lately, this hath been imparted:
> >
> > Superglue a plastic tag to each computer sent out with their User Name and
> > Password on it. OK, it defeats its purpose for the user BUT it solves two
> > of our worries in one go? A small sacrifice to get a free computer ... and
> > it can be stuck out of site somewhere where you can remind them it is.
> >
> > Or just write it on the back?
> >
> > Regards, Bruce
> 
> Actually, in SA, we have been distributing excercise books with 
> 1. all their puter details (eg pentium 166, 32 mb ram, vid card type, monitor 
> type etc)
> 2. all the config details (eg kde 2.1.1, debian potato build, 
> abiword/gnumeric or staroffice, any otehr special needs)
> 3. date and instaler
> 4. trainer
> 5. username and password
> 6. has user been shown how to change passwords (y/n)
> 7. has user changed root passwd in your presence (y/n) - all installs are 
> done with root pwd being 'penguin' - we now are asking them to write down 
> something in their log book to trigger memory of this new password
> 8. has user been shown how to add users (y/n) (if they have family members 
> etc, this is particularly useful)
> 9. any other relevant details
> 
> this log book is then to be used to write down times and dates for ANY 
> problems, so that they can more clearly explain them. this is now being 
> trialled, to alleviate some of the more preventable repeat offending type 
> issues. (shaun actually got us started on this one...:) )
> 
> the cost of a cheap (about 45cents or less) log book can save hours of 
> problems later......
> 
> romana:)
> ?????????????????????????????????????????????????? 
> romana@timelady.com icq no:393293 
> 
> Computerbank Australia -  SA branch coordinator 
> http://www.linunix.com/cbsa/ 
> 
> "Between the idea and the reality, 
> Between the motion and the act, 
> Falls the Shadow..." 
> (TS Eliot) 
> ??????????????????????????????????????????????????
> _______________________________________________
> computerbank mailing list
> computerbank@lists.linux.org.au
> http://lists.linux.org.au/listinfo/computerbank
> 

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