Re: Domain and Linux BF

[Lenz Grimmer <grimmer@suse.de>]

Hi,

On Mon, 2 Nov 1998, Micah Yoder wrote:

> Wow, cool.  I was just thinking it would be sort of neat if there were
> someplace where one could type in a question, and get a personal
> E-mail response within an hour or so.  Would require volunteers to
> "stand by" 24 X 7.  This is a very basic version of it.  I wonder if
> it would be possible to do...  Would sure beat the crap out of
> commercial support.

Hmm, this sounds like Usenet or "Ask Slashdot" to me. Doing this kind of
support is a main part of our business. Don't expect this to be an easy
task, especially if you are aiming on 24x7. You need people who receive
all the email and bounce it to the relevant experts on this area. Or you
have a preselection of "support areas" (like X-Config, Networking and so
on) and make an automated distribution. I don't think that this is
something we should be aiming to. We should put our focus on building up a
central resource of all documentation available to Linux, maybe combined
with some kind of scoring system (see Netscape's knowledge base) and a
powerful search engine. I noticed, that the LDP now has a search engine.
This was something I've been missing for a long time. There's so much
documentation floating around, but it's hard to find the relevant one for
your purpose.

> > I think we'd be misleading people if we went with linuxsupport.
> 
> That's kind of what I was thinking.  linuxsupport implies that we are
> there to personally answer questions, or offer consulting or
> something.  If that's what we do, great.  But if it's just a KB, I
> think it should be called linuxkb!

Knowledge Base sounds like Microsoft to me. I have a slight aversion
against trying to imitate them. They even call bugfixes "Service Packs"...

:-)

But in general, I really don't have a strong opinion about the child's
name, as long as the concept is straight and powerful,

> Like Roger said, there are other meanings to KB than kilobyte.  It
> would rely on users associating linuxkb with the Linux Knowledge Base,
> which I believe would happen quickly.

I guess you are right.

Bye,
	LenZ

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 Lenz Grimmer                                           SuSE GmbH
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