Re: Automated help, other ideas

["Aaron D. Turner" <aturner@best.com>]

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At best we could check syntax for things like /etc/hosts or /etc/fstab,
but I think time-wise we're better off writing entries to cover this than
trying to develop some AI engine to read the file, find the problems,
and report back to the user in "newbie-speak".

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On Fri, 30 Oct 1998, Micah Yoder wrote:

> Here's something that would make things interesting.....  :-)
> 
> Have some sort of automated support system for some articles.  If it's a
> problem that can be diagnosed by looking at system files on the user's
> end, we could put up a form asking them to attach (HTTP upload) specific
> files on their system.  We could then analyze those files and give hints
> to what might be wrong!  And perhaps offer modified files to download
> and replace the old ones.
> 
> HTTP upload is trivial with PHP, but Perl would be much better at
> analyzing files.  Does mod_perl support HTTP upload?
> 
> Oh well, we should implement other things first....
> 


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