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Re: [Computerbank] frustrated help supporter

Lately, this hath been imparted:
> On Wed, Jan 09, 2002 at 03:37:39AM +1100, Bruce McCubbery wrote:
> > How many help supporters do we have across Australia?
> Not sure, but in SA we have Dale, Romana, and myself for the unix based
> stuff, with a few others helping out with basic unix and hardware.

We now have Jenni and Marie concentrating on learning KDE, to answer those 
questions, and Anthony is working on becoming an install wiz...in other 
words, our small but growing group is learning new skills, to allow us to 
have a pool of experts in various areas. 

Also, Shaun and Dale and I are regularly in IRC, chatting with Grant, Julien, 
Penni and others, to share knowledge about technical issues, and day to day 
difficulties and solutions...these can be pressing ones, that often cannot 
wait for email...

IRC, imho, is an underutilised tool for tech support for online recips....if 
they come to an IRC support channel, during specified hours, a team of 
experts could be on duty, and could even ssh into a recips box! This won't 
solve all problems, but certainly a good percentage of them!

romana@timelady.com icq no:393293 

Computerbank Australia -  SA branch coordinator 

"Between the idea and the reality, 
Between the motion and the act, 
Falls the Shadow..." 
(TS Eliot) 
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