on Sun, Mar 27, 2005 at 08:55:59AM -0600, Brad Bendily (bendily@xxxxxxxxx) wrote:
> > If you go to http://www.novell.com/documentation , SuSE's reduced to
> > a "category".
> Again, SuSE is one of Novell's products. Just like every other product
> they have. They have other products that are used and are more
> popular that SuSE, but they're all listed in the "category" section.
And again, I'd suggest they do otherwise.
> > > I've used the www.novell.com/documentation plenty times before and
> > > they're usually almost helpful. At least pointing me in the right
> > > direction with the problem I have. Also, just a note, the support
> > > docs (most of them, at least the ones I looked at) are wiki based,
> > > when you're going through the html view. So if you have a fix or
> > > suggestion you can make it.
> >
> > Could you post specific URLs?
>
> So, I just thought about something.
You mentioned a Wiki. I can find none based on sensible Google queries,
hosted at either novell.com or a SuSE domain. Care to share?
> You can download SuSE free of charge from the FTP tree. But with that
> you don't get any documentation, however if you purchase the Boxed
> version you'll get several books which are the documentation. I've
> never purchased SuSE, so i'm not exactly sure what the books consist
> of.
> Still, I looked on the documentation website and you are correct that
> for SuSE all they have is two pdf files. Perhaps they will leave it at
> that, or they may add more docs later.
> Here is an example of the wiki based docs to which I was refering:
> http://www.novell.com/documentation/nld/userguide_kde/data/chap.gnomenew.html
Um. I don't see anything particularly Wiki about that.
> > benefit: you're Google-juicing the useful stuff.
> I don't beleive I've Google-juiced anything. ;)
By creating inbound links to stuff, you are. That's part of the neat
stuff Google does with what people do naturally online. Anyway: I'm
encouraging you to link to useful stuff. Particularly when mentioning
it on related mailing lists.
> > Not to get 'snickety or anything -- or maybe I do -- but I hate
> > form-based web support.
<...>
> I agree, the web-based forums are terrible and difficult to navigate.
>
> However, if you're using windows you can use:
Nope. Not since 1998.
> or if KDE you can use Knode for reading the news forum. These are the
> two programs I use. They make digesting the news forums much easier.
Here again: what specific newsgroup? Yes, I use KNode.
> > > Also, have you looked at the SuSE mailing list? There is another FREE
> > > resource you can use to get your questions answered.
> > >
> > > http://lists.suse.com/
> >
> > No. I have hit the IRC support channel. Despite what I wrote above,
> > lists are something I generally need an incentive to join -- my mail
> > feed is ginormous as it is. If I knew I was working with SuSE
> > significantly over a period of time, yes, I'd join.
>
> So, you complain about the one FREE resource and say you want another
> then you complain about the other FREE resource? sheesh!
What I wanted in the first place was easy-to-find, easy-to-access,
HTML-based documentation. Such as is provided in copious quantity by
Red Hat, Debian, Mandrake, Gentoo, OpenBSD, FreeBSD, Ubunutoo.... I
really hate beating, hammering, congo-drumming, steamrolling,
drop-kicking, and flogging dead horses, but that point seems to keep
getting missed in these quarters.
Mailing lists are fine. But they're not (outside accessible forums) a
first line of documentation source for myself, or, in my experience,
many people.
> > SuSE most decidedly *are* being paid, and are paying, to produce
> > docs.
> See my earlier note about obtaining the Box set.
See my earlier point about trying to provide support for a SuSE
installation at a school, when I don't actually have the distro
installed locally.
Which, to make the broader point (see my earlier point regarding dead
horses, flogging, etc., of), is that SuSE/Novell are doing themselves a
favor by providing [see my earlier point regarding easy-to-find...].
By the way, here's a quivver of miscellaneous points you might find
useful in the case others go missing from time to time. Take two,
they're cheap.
> I'd have to agree with you. The mailing list pumps out about 200
> messages a day. It's very difficult to keep up with. I just let them
> go to a separate folder then I can browse through it when I want.
Yes, that is, in fact, a sharp bit. Also know as, a point. One of
mine....
Peace. Points. Whatever.
--
Karsten M. Self <kmself@xxxxxxxxxxxxx> http://kmself.home.netcom.com/
What Part of "Gestalt" don't you understand?
The Consumer Broadband and Digital Television Promotion Act:
Feinstein's answer to Enron envy.
http://www.politechbot.com/docs/cbdtpa/hollings.s2048.032102.html
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