Re: gEDA-user: Asking questions, obtaining answers ...

[Peter Clifton <pcjc2@xxxxxxxxx>]

On Mon, 2008-03-31 at 01:07 +0000, Kai-Martin Knaak wrote:

> > If they are new signups to the
> > email list, they WILL ask the same questions over and over.
> 
> Well, isn't this the reason there are two mailing lists user- and 
> developer- ? They just happen to look the same because there are not so 
> many non developer users registered to the list.  

geda-user doesn't exist so people can avoid to RTFM, no.. I guess more
its to keep devel traffic from boring those who don't care - or to allow
it not to get swamped in active user traffic. In reality, neither are
much of a problem for us.

> 
> > Try this:
> > 
> > https://answers.launchpad.net/inkscape/+addquestion
> 
> I get "To continue, you must log in to Launchpad." plus a registration 
> form. After giving away my email address to yet another potential source 
> of spam I can type my question. Looks sleek :-)
> 
> My main concern is, that somebody will have to watch the launchpad thingy 
> and answer all the newbie questions. Until there is a user base 
> comparable with inkscape, this has to be done by developers and long time 
> users. Is it realistic to do this kind of service in addition to the 
> mailing lists, the wiki and the official manuals?

Its set to email the admins when anyone asks a question.. For now, at
least - that means I will answer questions.

wikis aren't for asking questions, but I do get your point about
collecting information together in one location though.

I guess if my goal were to be achieved through the use of "Answers",
allowing more users to make first contact, then yes - there could be
more work involved. If it were to become too much work, the stock
response could resort to being "ask on the geda-user mailing list".

-- 
Peter Clifton

Electrical Engineering Division,
Engineering Department,
University of Cambridge,
9, JJ Thomson Avenue,
Cambridge
CB3 0FA

Tel: +44 (0)7729 980173 - (No signal in the lab!)



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